WOAC Studio respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how WOAC Studio (“WOAC Studio”, “we”, “us” or “our”) collects, uses, stores and protects information when you visit www.woacstudio.com (“Website”), submit an enquiry, communicate with us, or express interest in our handmade products, customised creations or workshops.

By using this Website or voluntarily submitting your information, you acknowledge the practices described in this Privacy Policy.

We value our consumer’s trust placed in our brand. We insist upon the highest standards for customer information privacy. 

Note: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of any changes, please review this policy periodically.

1. About Our Website

The Website is primarily a portfolio and information-based platform displaying our handmade art, home décor products, customised work and online or offline workshops.

The Website does not currently process direct purchases, workshop payments or other financial transactions. Visitors may submit an enquiry, after which our team may contact them separately to discuss their requirements.

Submitting an enquiry does not automatically confirm an order, workshop registration, product reservation or commercial arrangement.

2. Information We May Collect

Information You Provide

When you submit an enquiry or contact us, we may collect information such as:

  • Your name;
  • Email address;
  • Phone number;
  • Company Name in case of corporate orders
  • Product, customisation or workshop you are interested in;
  • Message, requirements or preferences shared by you;
  • Images, reference designs or other content voluntarily shared with us; and
  • Details contained in subsequent email, telephone, WhatsApp or social-media communication.

Please do not submit financial information, passwords, identity documents, medical information or other sensitive personal information through the Website enquiry form.

Information Collected Automatically

Depending on the technology used on the Website, certain technical information may be collected automatically, including:

  • Internet Protocol address;
  • Browser and device type;
  • Operating system;
  • Pages visited and time spent on the Website;
  • Referring website or source;
  • Approximate location based on technical information; and
  • Cookie or analytics information.

The exact information collected will depend on the hosting, analytics, security and website tools enabled by us or our website service providers.

3. How We Use Your Information

We may use your information to:

  • Respond to product, customisation, collaboration or workshop enquiries;
  • Understand your requirements and provide relevant information;
  • Prepare and share quotations, availability details or workshop information;
  • Communicate with you regarding an enquiry or potential order;
  • Provide customer support;
  • Arrange private, corporate, online or offline workshops;
  • Improve our Website, products, services and customer experience;
  • Maintain business and communication records;
  • Protect the Website against misuse, fraud or security risks;
  • Comply with applicable legal or regulatory obligations; and
  • Send promotional updates only where you have requested or consented to receive them.

We will not use the information submitted for an enquiry for unrelated purposes without appropriate notice or consent.

4. Enquiry Form and Consent

When you voluntarily submit an enquiry form, you authorise WOAC Studio to use the information provided to:

  • Review and respond to your enquiry;
  • Contact you by email, telephone or another communication method selected or provided by you; and
  • Continue discussions regarding the relevant product, customisation, workshop or collaboration.

You may withdraw your consent for further communication by contacting us at connect.artmaniac@gmail.com. Withdrawal will not affect information already processed for legitimate business, record-keeping or legal purposes.

5. Payments and Financial Information

WOAC Studio does not currently collect or process payments directly through this Website.

If an enquiry later results in a purchase or workshop registration, payment instructions may be provided separately through an agreed communication channel. Any payment will be subject to the specific quotation, invoice, booking confirmation or terms shared with you.

You should not enter card details, bank account details, UPI PINs, passwords or other confidential financial information into the Website enquiry form.

6. Cookies and Analytics

The Website may use cookies or similar technologies for basic functionality, security, performance measurement or visitor analytics.

Cookies are small files placed on your device that help websites operate and understand how visitors interact with them. Depending on your browser settings, you may be able to block or delete cookies. Disabling certain cookies may affect Website functionality.

Where non-essential analytics, advertising pixels or similar tracking technologies are used, appropriate information or consent options may be displayed on the Website as required.

7. Sharing of Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers where necessary to operate our business, including:

  • Website hosting and maintenance providers;
  • Enquiry-form and email service providers;
  • Cloud storage or business communication providers;
  • Analytics and website security providers;
  • Workshop collaborators or venue partners, where necessary for a specific enquiry;
  • Delivery or logistics partners after an order is separately confirmed; and
  • Professional advisers, government authorities or law-enforcement agencies where required by law.

Such parties are expected to use the information only for the relevant service or lawful purpose.

Where a workshop is organised with a third-party venue, exhibition, artist or collaborator, relevant information may be shared after informing you or where reasonably necessary to respond to your enquiry or manage your registration.

8. Third-Party Platforms

The Website may contain links to platforms such as Instagram, Facebook, WhatsApp, Google Forms, event-listing websites, payment services or other third-party websites.

When you use such platforms, their own privacy policies and terms will apply. WOAC Studio is not responsible for how independent third-party platforms collect, process or protect your information.

9. Storage and Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to and manage your enquiry;
  • Maintain business and customer-service records;
  • Complete a confirmed order or workshop arrangement;
  • Resolve disputes;
  • Prevent misuse; and
  • Meet legal, accounting or regulatory requirements.

Enquiries that do not lead to an order, registration or continuing discussion may be deleted or anonymised when they are no longer reasonably required.

10. Data Security

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system, cloud service or internet transmission can be guaranteed to be completely secure. You should avoid sharing unnecessary confidential information through online forms or unsecured communication channels.

11. Your Choices and Rights

Subject to applicable law, you may contact us to:

  • Ask what personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of information that is no longer required;
  • Withdraw consent for optional communications;
  • Opt out of promotional messages; or
  • Raise a concern about how your information has been handled.

We may need to verify your identity before acting on certain requests. Some information may be retained where necessary for legal, security, accounting or legitimate record-keeping purposes.

Requests may be submitted to connect.artmaniac@gmail.com.

12. Children’s Privacy

The Website is intended to be used by adults and by parents or legal guardians enquiring on behalf of minors.

Children should not independently submit personal information through the Website. Where an enquiry relates to a workshop participant below 18 years of age, the enquiry and registration should be completed by a parent or legal guardian.

If we become aware that a child’s personal information has been submitted without appropriate parental or guardian involvement, we may delete it or request confirmation from the parent or guardian.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Website, business practices, technology or legal requirements.

The revised version will be published on this page with an updated “Last Updated” date. Continued use of the Website after an update will be subject to the revised policy.

14. Contact and Grievance Redressal

For privacy-related questions, requests or concerns, please contact:

WOAC Studio
Email: connect.artmaniac@gmail.com

Please use the subject line “Privacy Request” when contacting us by email. We will make reasonable efforts to review and respond to your concern within an appropriate period.